WELCOME TO OUR FAMILY
This team is one big family united by the common values. We consider attitude, commitment and care as the most important aspect of our family. We are friendly, caring, helpful, creative, enthusiastic, approachable and always very honest. Office managers, tour guides, drivers, lodge staff alike, we work together to create the best memories in Mongolia for our customers. The company takes care of each and every single member of our family as we believe they are the key to our success and the fulfillment of the promises we make to our travelers. Welcome to our family, you will be in our care.
PROFESSIONAL AND FLEXIBLE
We interpret being professional as ability to stay tuned to the needs of our customers. To gain this ability, we train our guides, drivers, lodge staff for the necessary skills as well as the comprehensive knowledge of the expectations of our customers. We look for attitude and knowledge in our guides, we make sure the drivers are experienced and reliable. We train our support team to be responsive and understanding. We help the vendors to deliver their best. We are very proud of lodge staff who have been the very foundation of our success.
We have our own lodges in every important destination in Mongolia. These lodges are built with unique ways - traditional Mongolian ger with modern ensuite bathrooms. We have been able to achieve ISO9001:2015 international quality management system. Our lodges exemplify in Mongolia with their high-quality service, well-varied menus, and comfort options. By traveling with us, you will have no middle man access to all our lodges.
ISO 9001:2015 Quality Management System (QMS) is internationally recognized as the world’s leading quality management standard and has been implemented by over one million organizations in over 170 countries globally. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.
In Mongolia, there are many companies, mostly in manufacturing, have been awarded the certificate but we are not aware of any tourism companies who are certified with ISO 9001:2015. Being certified with ISO 9001 will not only help us attract more customers and earn higher profit, but it is an essential precondition for a sustainable tourism operation we are aiming to establish.
Voyage Unique is a brand that unites several companies that are operating tourism related businesses in Mongolia. It was initially founded by Jamo Toraberu LLC, extended into several sectors, including Wellspring Voyage LLC in tourism and several lodges.
Voyage Unique represents the core values we share:
deliver real value to our customers - we understand the importance of time and money, and we work to deliver the things that matter without compromising your comfort;
operate in a way respectful of the environment - we conduct our business in an eco-friendly manner;
strive for excellence in service - we work to bring the best for our customers;
we believe that we can get better every day by learning from clients and by nurturing supportive teamwork - united by our common values, we share our best practices and help each other to learn and grow;
By doing this we find the true strength in ourselves to support local communities by conveying initiatives for locals for the long run, and supporting their education and development.
WELLSPRING VOYAGE TEAM
Founder and Director
Battuya started her career in tourism successfully running Dream Gobi Lodge, in 2008. When one lodge grew up to be several, she decided to deliver no middle man travel packages to her customers. Battuya is the head and heart of the group company, well respected for her honest, persistent and dependable personality.
Duuya worked her way up, first as a guide, then as a trip leader, a few years in operation and logistics, and in sales for the last 16 years. Now she runs Wellspring Voyage with passion, to bring the best of Mongolia to you. She is an adventurous and active person, climbing snow capped mountains, driving Russian van in Gobi desert in search of wild animals, riding horses in the forest, organizing local festivals or simply staying at our lodges to enjoy the endless beauty of the nature.
Hischge brings paper-based itinerary to life. She hires guides and drivers, briefs them with every known detail and makes sure the trip is implemented accordingly. She oversees the cooperation with vendors, verifying the fluency and quality of the service. Hischge is fluent in German, well-focused, and well organized, there is not much misses her attention.
Sales and Support
Maagaa has officially joined our team after he earned his degree in hospitality management at the prestigious university in Mongolia. He was working as a tour guide for us and we were very happy to bring him into our support team. Maagaa is a sympathetic and caring person - often appreciated by our customers for his responsiveness and perceptiveness. Maagaa likes to play basketball which doesn't surprise us as he is 5.9 f/180cm, the tallest in our team. He is often found to be brimming with happiness coming up with the optimized itinerary for our travelers' request.
Muunuu is the know-it-how member of our team. He often quotes "When there is internet, there is nothing you can not learn". He makes sure our websites are user friendly, newsletters are reaching the customers timely, and travel itineraries are designed comprehensively. Muunuu has a degree in financial management, but he only enjoys the technical part of his profession where he would be analyzing the data. He is a sarcastic, logical and competent youth whom we rely on to fix all the technical and electronic issues.
Solongo books our hotels, ger lodges, restaurants and flights. She is often found to be checking and confirming the bookings and double checking the double checks. Solongo is a soft-spoken and a modest person. But when it comes to working with our partners, she excels at open communication and firm professionalism.